terms and conditions

These Terms and Conditions apply to the booking of a session at Gravity Force Ltd.

These Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.

  1. General

a – No variation to these Terms and Conditions shall be binding unless agreed by Gravity Force Ltd.

b – Gravity Force Ltd reserve the right to make changes to the activities for any reason and without notice.

c- Any persons using the trampoline park must be 4 years of age or over, unless participating in a Gravity Tots sessions, and, be accompanied by a responsible consenting adult.

d- Any person using the the trampoline park facilities must complete, or have a waiver completed on their behalf. Those participants under 18, or any participant without the capability to complete their own waiver, must ensure a legal guardian has completed a waiver on their behalf.

e – Any person causing wilful damage to the facilities, fixtures or fittings of Gravity Force Ltd will be liable to pay for the rectification of any damage caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance.

f – Gravity Force Ltd does not accept responsibility for the loss or damage to personal property whilst onsite. This includes vehicles in surrounding car parks or parked on neighbouring roads. Vehicles and their contents are left at their owner’s risk.

g – Gravity Force Ltd reserve the right to refuse admission to anyone engaging in what is believed to be antisocial or unsafe behaviour. On the basis of health and safety Gravity Force ltd reserves the right to refuse entry to late arrivals.

h – The activities include all variations of trampolining and participation is not without risk as serious misuse could be fatal. All participants must attend a safety briefing prior to every park session.

I – Gravity Force Ltd reserve the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant whose behaviour is considered unsafe, or who is thought to be under the influence of alcohol or drugs. The decision of the Duty Manager will be final.

J – After the safety briefing, participants will not be individually supervised by a Court Monitor in the facility. A responsible adult must remain on site for any child 12 years of age or under. Participating adults must sign a waiver stating that s/he will accept responsibility for the safety of themselves and for supervision of children in their care.

K – All trampolines are restricted to a weight limit of 111kg (17.5 st). Participants over this weight limit are not permitted to jump in the park as this represents a considerable risk to the participating individual themselves.

L – Participants must be dressed appropriately. Gravity Force Ltd reserve the right to refuse admittance to the park to any participant who is not appropriately dressed. The minimum standard of expectation in dress code includes a vest top and shorts. All participants should ensure they remove all jewellery before participating in any activities.

M – All participants are required to wear Gravity Force jump socks to increase grip and for hygiene reasons whilst in the park.

N – No refunds or compensation will be payable by Gravity Force Ltd in the event that any participant is not permitted to, refuse permission or decides not to, undertake or complete the activities.

  1. Group and Party Bookings

A – In the event that Gravity Force Ltd are providing catering for your group specific dietary requirements must be communicated at the time of booking to ensure these requirements are met where possible. Failure to provide adequate notice of any changes to dietary requirements may lead to an inability to supply said requirements.

B – Should a group choose to make amendments to their catering options, a minimum of 7 clear days notice must be provided.

C – Birthday Parties: The addition or reduction of guests to a birthday party must be completed under the following conditions; the remaining number of guests does not fall below 10, that Gravity Force Ltd has adequate space to accommodate additional participants and finally, all changes are made in accordance to the refund and transfer policy.

D – Birthday Parties: A party is required to present themselves to a member of staff 30 minutes prior to the confirmed jump time. Rights of admission can be refused at any time in the case of excessive lateness.

  1. Price and Payment

a – Gravity Force Ltd reserve the right to change its prices at any time. As much notice as possible will be given should a change in price occur.

b – No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with our transfer policy.

  1. Refunds and Transfers

A – Jump/Tots/Sundown/Adaptive Bookings: Gravity Force Ltd require 7 clear days notice to provide a refund for any cancellations. Any cancellations occurring with less than 7 days notice yet more than 2 clear days notice will be offered a transfer. This requires the participant to specify an alternative date and time for their booking. With less than 48 hours notice all cancellations will not receive a refund or transfer.

B – Fitness Bookings: Gravity Force Ltd require 2 clear days notice to provide a refund for any cancellations. Any cancellations occurring with less than 2 days notice will be offered a transfer. This requires the participant to specify an alternative date and time for their booking. With on the day notice all cancellations will not receive a refund or transfer.

C – Parties Bookings: Gravity Force Ltd require up to 14 days notice for transfer/refund/cancellation of the entire booking, with less than 14 days but more than 7 day notice for full cancellation the customer will be offered a transfer or issued gift vouchers.  7 clear days notice is required to provide a refund for any reduction of guests where the number of guests is greater than 10. For guests that do not arrive on the day a £10 jump voucher will be issued to the party parent for any absent guests.